Privacy policy

Armoires Mon Wrap Inc., headquartered at 20 Charest Blvd W, Suite 102, Québec, QC G1K 1X2, operates the monwrap.ca website and provides kitchen wrap, cabinet resurfacing and architectural finish services in Quebec and Ontario.

Armoires Mon Wrap Inc. is the enterprise that exercises control over the personal information collected through its activities.

We collect only the information necessary to deliver our services. Depending on how you interact with us, this may include:

• Identity and contact details: first name, last name, email, phone number, city, postal code, installation address. • Project information: type of project (kitchen, island, countertop, appliance, commercial), estimated surface area, chosen finish, approximate budget, desired timeline, free-form message. • Photos: pictures of your kitchen that you send us through the contact form, the quote form or the Visualizer tool. • Job applications: name, email, phone, position title, cover note, résumé, confirmation of geographic zone. • Cookies and technical data: language preference, cookie preferences, device type, browser (limited and anonymized, see the "Cookies" section).

We do not knowingly collect sensitive personal information (medical information, biometric data, political opinions, etc.).

Your information is collected for specific, determined and legitimate purposes:

• Reply to your request for a quote, consultation or information. • Prepare, sign and perform a services contract (kitchen wrap, resurfacing, etc.). • Keep you informed of the progress of your project (appointments, delivery, warranty follow-up). • Generate a visual preview through the Visualizer tool when you submit a photo. • Evaluate a job application you send us. • Send you our newsletter, only if you have expressly consented. • Comply with our legal, tax and accounting obligations (retention of contracts, invoices, etc.).

No information is used for purposes other than those listed above without your prior consent.

Your information is collected directly from you, when you:

• fill out a form on our site (contact, quote request, application, newsletter); • upload one or more photos in the Visualizer tool; • write to us by email or call 1 888-441-9727; • visit our site (technical cookies and preferences stored locally in your browser, subject to your consent).

We do not obtain your information from third parties or data brokers.

Our site uses a limited number of cookies, grouped into four categories: strictly necessary, functional, statistics and marketing.

Strictly necessary cookies (language preference, your cookie choices) are set by default because they are essential to the site. Other categories are only activated with your free, informed and revocable consent through the cookie banner or the "Cookie preferences" panel.

Your consent to non-essential cookies is never presumed. You can withdraw it at any time, with no impact on basic browsing.

Some technical subcontractors that operate our site and services (hosting, email delivery, push notifications, Visualizer tool) process or host your information outside Quebec, primarily in the United States. Before engaging them, we carried out a privacy impact assessment (PIA).

This assessment confirmed that the legal regime of the destination jurisdiction, combined with the subcontractors' contractual commitments (encryption in transit and at rest, access control, limited sub-processors, deletion on request), provides protection equivalent to what applies in Quebec.

Specific case of the Visualizer: photos you upload to the tool are transmitted to an artificial intelligence provider located in the United States for the duration of the preview generation. Under this provider's terms, these images are not used to train its models. Armoires Mon Wrap Inc. does not retain your photos on its servers after preview generation, unless you attach them to an explicit quote request.

We keep your information only for as long as necessary to fulfil the purposes for which it was collected, then we destroy or anonymize it.

• Quote requests not converted into contracts: 24 months, then automatic deletion. • Signed contracts, invoices and accounting records: 7 years, to meet our Quebec and Canadian tax obligations. • Photos uploaded to the Visualizer: not retained by Armoires Mon Wrap Inc. after preview generation (unless attached to a quote request). • Newsletter subscriptions: until you unsubscribe via the dedicated link in each email. • Unsuccessful job applications: 12 months, unless you expressly consent to longer retention for future openings.

Once these retention periods have elapsed, the information is securely deleted.

We implement reasonable technical and organizational measures to protect your information against loss, unauthorized access, disclosure, alteration or destruction:

• TLS encryption across the entire site and all forms. • Administrator accounts protected by strong passwords and multi-factor authentication. • Access to information limited to those who strictly need it to perform their duties. • Subcontractors selected on the basis of their contractual and technical security guarantees. • Periodic reviews of our internal practices.

No system being infallible, we undertake to notify you of any breach presenting a serious risk of harm (see the "Privacy incident" section).

You have several rights regarding your personal information. You may exercise them at any time, free of charge, by writing to the Person in charge ([email protected]):

• Right of access: obtain a copy of the information we hold about you. • Right of correction: request the correction of inaccurate, incomplete or ambiguous information. • Right to withdraw consent: revoke at any time a consent given, without affecting the validity of prior processing. • Right to portability: receive your information in a structured and commonly used technological format, since September 22, 2024. • Right to cease dissemination / de-indexation: request that information about you cease to be disseminated or be de-indexed from search engines, where the legal conditions are met. • Right to object to processing: object to processing based on legitimate interest.

We respond in writing within thirty (30) days. If we refuse your request, we explain the reasons and the available remedies.

The Visualizer tool uses an artificial intelligence model to produce a visual preview of your wrapped kitchen. This is an automated processing, but it does not give rise to any legal or significant decision concerning you: the preview is strictly illustrative and does not commit Armoires Mon Wrap Inc. in any way on the final result.

None of our other processing relies exclusively on an automated decision. Every quote, application or warranty claim is reviewed by a human being from the Armoires Mon Wrap Inc. team.

Our services are intended for adults (18 years and older) or for minors accompanied by their parents or legal guardians.

We do not knowingly collect personal information from a child under 14 years of age without the consent of the holder of parental authority. If you believe such information has been provided to us inadvertently, contact the Person in charge immediately so we can delete it.

In the event of a privacy incident (loss, unauthorized access, accidental disclosure, etc.) presenting a serious risk of harm, Armoires Mon Wrap Inc. undertakes to:

• promptly take reasonable steps to limit the risk of harm; • notify the Commission d'accès à l'information du Québec (CAI); • notify the affected individuals on a timely basis; • keep an internal incident register for at least five (5) years.

This policy may be updated to reflect changes in our practices, our tools or the applicable legal framework.

Any substantial change is announced on this page by updating the "Last updated" date at the top. When a change has a significant impact on the processing of your information, we inform you through an appropriate means (banner on the site or email).

If you believe your rights are not being respected, first write to the Person in charge at [email protected]. We will examine any complaint seriously and reply within thirty (30) days.

You retain at all times the right to file a complaint with the Commission d'accès à l'information du Québec:

Commission d'accès à l'information du Québec Website: www.cai.gouv.qc.ca Phone (Quebec): 418 528-7741 Toll-free: 1 888 528-7741